Er. Sonal SinhaVerified
Startup Mentor & Entrepreneurship Educator
Founder, Youthpreneur India
Helps with
- · Building a startup from idea to scale
- · Designing youth entrepreneurship programs
EntrepreneurshipInnovationLeadership
Available this week
Product metric
Customer Retention
Formula
Users active in period N ÷ users in cohort
Worked example
You spent ₹4,00,000 last month across ads, tools and sales time, and acquired 80 customers. That's ₹5,000 per customer. If gross profit per customer is ₹1,250 a month, you get the money back in four months.
Why it matters
It tells you whether growth is affordable at your current margin and runway — before you scale spend.
When it can mislead
Blended numbers hide the truth. One organic channel can make a failing paid channel look healthy. Segment by source before deciding.
Related metrics
Experts who can help
Arjun MalhotraVerified
Fractional CTO
Ex-Swiggy
Helps with
- · Choosing an MVP architecture you won't regret
- · Hiring your first engineers
MVP ArchitectureEngineering TeamsTechnical Hiring
Next slot Thursday